Proven Results — Business Testimonials, Business Staff Feedback “I strongly feel that our staff are ready to become one. I feel for once that the staff of Highway Cellular is beginning to see that there is a future within the company. It has made it much easier for me to speak to my staff on a level that I have not done before.”
“I gained a new perspective on my personal goals and how to achieve them. His presentation is both enthusiastic and convincing. This is a programme that everyone needs and would benefit from, especially in this modern, rushed world where we so easily lose sight of true values.”
“My background in facilitating personal change & development, at a local and international level, had lulled me into believing that all was right in my own life. I initially felt a little ‘put out’ when Richard told me he could help me to change my life through a short session with him. What has transpired is that Richard has helped me to see my worth and helped me to set myself free of much of the personal baggage that I have carried for decades. With his powerful life coaching processes he has helped me to clear much of the invisible mire that had coated my life. I can recommend his programme to anyone who wishes to move into the next powerful stages of their lives.”
“I was going nowhere fast! Richard helped me to re-evaluate my life and grow my business.”
Choose an Option
Franchise Training (February 2003): Richard was personally requested by his then-employer, Nashua Mobile, to conduct this same motivational and customer service training across multiple branches in KZN. This was due to the outstanding results achieved at Highway Cellular and the personal recommendation of the Highway Cellular CEO.
"... you did a fine job of mixing motivation with knowledge - it was not only about mindset etc in customer care but the actual thing - actual examples... customer care is not only confined to one department. it is the entire business... As managers, we do not know everything and when we can sit and acknowledge the person with the actual hands on delivering solutions to problems, that can only cause the service to improve."
"Hi RICHARD, Thanks for the training it was worth its weight in gold. We need more training of this type within Nashua... To learn more about turning a bad situation to your advantage is what training is all about. Thanks once again for a very motivational session."
"...Training was very informative. Light has been shed on a lot of unresolved queries. Was good speaking to someone who goes through the same problems that we do. It was more a motivational training as well, I think we need to do this often."
"... the course was very knowledgable. i learnt quite alot about customer care issues and can delay with them without stress and strain."
"The training that we did was Very Interesting and it will help me alot with all the problem customers that I encounter.thank you very much for the training again hope to see you again to teach us some more problem solving."
Choose an Option
This feedback came directly from team members who completed printed feedback sheets with their names on them during the training. For clarity and neat presentation, names are not displayed next to each comment.
This feedback also came from named feedback sheets handed out during the session. All comments are authentic and unedited.
This feedback relates to the short, entertaining and insightful video clips used during the training (and still used to this day) to make sessions more stimulating, practical and memorable.
Choose an Option
“I gained a new perspective on my personal goals and how to achieve them. His presentation is both enthusiastic and convincing. This is a programme that everyone needs and would benefit from, especially in this modern, rushed world where we so easily lose sight of true values.”
“My background in facilitating personal change & development, at a local and international level, had lulled me into believing that all was right in my own life. I initially felt a little ‘put out’ when Richard told me he could help me to change my life through a short session with him. What has transpired is that Richard has helped me to see my worth and helped me to set myself free of much of the personal baggage that I have carried for decades. With his powerful life coaching processes he has helped me to clear much of the invisible mire that had coated my life. I can recommend his programme to anyone who wishes to move into the next powerful stages of their lives.”
“I was going nowhere fast! Richard helped me to re-evaluate my life and grow my business.”
“I strongly feel that our staff are ready to become one. I feel for once that the staff of Highway Cellular is beginning to see that there is a future within the company. It has made it much easier for me to speak to my staff on a level that I have not done before.”
Following results delivered at Highway Cellular and a CEO recommendation, Richard was requested by Nashua Mobile to present the same motivational and customer-care training across branches in KZN.
you did a fine job of mixing motivation with knowledge - it was not only about mindset etc in customer care but the actual thing - actual examples.....................I do believe if you and verashka spend more time like this with franchises, it will be worthwhile...........granted certain sales individuals will not be able to attend, but the next visit, I would like you to arrange at least a month in advance in order for me to set aside more time and have a cross section of the staff to attend--------customer care is not only confined to one department. it is the entire business..................with all parties working together, can we possibly fail
As managers, we do not know everything and when we can sit and acknowledge the person with the actual hands on delivering solutions to problems, that can only cause the service to improve.
Hi RICHARD, Thanks for the training it was worth its weight in gold.We need more training of this type within Nashua,not only in the cell devision but all departments as we are selling the company and not the products.
To learn more about turning a bad situation to your advantage is what training is all about.
Thanks once again for a very motivational session.
….Training was very informative. Light has been shed on a lot of unresolved queries. Was good speaking to someone who goes through the same problems that we do. It was more a motivational training as well, I think we need to do this often.
…. the course was very knowledgable. i learnt quite alot about customer care issues and can delay with them without stress and strain.
The training that we did was Very Interesting and it will help me alot with all the problem customers that I encounter.thank you very much for the training again hope to see you again to teach us some more problem solving.
I learnt that I should not be a reactive person but instead I should be proactive also that I should do 1st things first.
I no longer see stumbling blocks, I only see challenges…
To keep my cool at all times.
I learnt to turn complaints into compliments.
I learn’t not to allow work problems to affect myself or my family.
I learnt a few things especially the table about actions---results---belief---potential………don’t let things get out of hand. Find solutions….VERY GOOD.
I learnt to make the effort and ensure that your attitude towards all is correct….. portraying a positive attitude and showing the client that you are going the extra mile makes all the difference.
It reinforced my very belief that attitude and input is everything!…to encourage my team members that they can handle any crisis presented to them…Lots of food for thought-Thankyou Richard! Your passion shines through.
I learnt to be more positive even though I might be placed in a uncontrolled situation and try to learn from that. I feel much more motivated….to be positive, helpful + have a good attitude and take action…Thanx!
I learnt that even when I am having a bad day I must make a concerted effort to be positive as it has a rippling effect on everyone around me….positive attitude gives positive results.
“I strongly feel that our staff are ready to become one. I feel for once that the staff of Highway Cellular is beginning to see that there is a future within the company. It has made it much easier for me to speak to my staff on a level that I have not done before.”
How Has This Morning Benefited You?
How has this training benefited you since our last training ?
How have you benefited from the training today ?
Please comment on the clips
Please comment on the overall training program
Discover Godsolve Accommodation in Durban (Umbilo & Glenwood) — a faith-centred community designed for ambitious working professionals seeking peace, purpose, and growth.
of building a safe, faith-based community and transforming lives.
Trusted by hundreds of tenants, mostly reflected in our outstanding Google Reviews.
experience breakthrough in their personal, financial, and spiritual lives.
Living at Godsolve is more than renting a room; it's an investment in your holistic growth. Our entire community is built on these three life-changing principles.
Gain clarity, confidence, and purpose through our weekly Personal Transformation Program, designed to help you thrive in your career and life.
Learn the proven "Formula for Riches" from mentors who turned failure into success. Achieve financial stability and independence.
Experience the power of a faith-based community with voluntary weekly praise, worship, and prayer sessions that restore hope and reignite purpose.
Our house rules are not just rules—they are principles of love, respect, and order that create a sanctuary for every working professional.
No Smoking
No Alcohol
Controlled Visitors
A Safe & Peaceful Sanctuary
Real stories from residents who value peaceful living, professional focus, and a faith-centred community. The FAQs below explain what you will find on this testimonials page and how we curate authentic reviews for professionals in Durban.
